Frequently Asked Questions
Everything you need to know about our Pokémon-inspired apparel and gear.
How do I know which size to choose for my apparel?
Each product page features a detailed size guide. We recommend measuring a similar item you already own and comparing it to our charts, as some of our streetwear fits are intentionally oversized.
Are your clothing items officially licensed?
Yes, all products sold at the Pokémon Store are 100% officially licensed. We pride ourselves on providing high-quality, authentic merchandise for every trainer.
How long does shipping take for new collection drops?
Standard shipping typically takes 3-7 business days. For limited edition collection drops, please allow an additional 2-3 days for processing due to high order volumes.
What is your return policy for fashion items?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Please note that certain limited-run collaboration pieces may be final sale.
Do you ship internationally?
Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times vary by location and are calculated at checkout.
How should I care for my graphic tees and hoodies?
To preserve the quality of the prints, we recommend washing your garments inside out in cold water and hanging them to dry. Avoid ironing directly on the graphic designs.